B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
83%
83% -- share of consumers thinking post purchase could improve for consumers (2026)
83% of consumers think post-purchase could improve.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
83%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Radial
Primary
Tier C
https://alhena.ai/blog/pre-purchase-vs-post-purchase-ai-handoff/ ↗
Source Article
The AI Handoff Problem in Ecommerce: Where Brands Lose Customers
Original Research
Radial
· Original study ↗
Methodology
Cited from Radial's research; companion stat: 18% of retail leaders agree
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 83% share of consumers thinking post purchase could improve. Source: Radial (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-post-purchase-improvement-83
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<blockquote cite="https://lighthousedata.io/data/consumers-post-purchase-improvement-83" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>83%</strong> -- share of consumers thinking post purchase could improve for consumers<br><small>Source: Radial (2026) · <a href="https://lighthousedata.io/data/consumers-post-purchase-improvement-83" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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