B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

42%

42% -- consumers expecting social media response within 60 minutes for consumers (2022)

2022

42% of consumers expect a response within 60 minutes from companies on social media.

  • Study name and methodology not specified
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Lighthouse Research Team
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Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2022
Entity
consumers
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

60/100 confidence

Single source - not yet corroborated

Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source Article
5 Key Tips To Ensure Quality Customer Experience - Designhill
Last updated on January 12th, 2022 Everyone is aware of the advantages of having a great customer relationship strategy. Your company can achieve its business goals if its relationship with customers is amicable. However, many entrepreneurs simply ignore how important it is to engage customers. A st…

Cited as 'a study' without named source; secondary citation

Methodology documented
Industrymarketing
Plain Text
consumers: 42% consumers expecting social media response within 60 minutes. Source: (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-expect-social-response-60-minutes
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<blockquote cite="https://lighthousedata.io/data/consumers-expect-social-response-60-minutes" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- consumers expecting social media response within 60 minutes for consumers<br><small>Source:  (2022) · <a href="https://lighthousedata.io/data/consumers-expect-social-response-60-minutes" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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