B
Evidence Grade B
Graded
under review
Safe to Cite
Current
85%
85% -- share of consumers expecting retailer to pay return shipping for Global consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
UPS
Primary
Tier B
https://www.webretailer.com/b/ecommerce-returns/ ↗
Source Article
How To Master Ecommerce Returns & Drive New Sales
Original Research
UPS
· Original study ↗
Methodology
UPS consumer survey on returns experience; applies to items that were wrong, poor-quality, not as described, or late. Survey year not stated in article.
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
Global consumers: 85% share of consumers expecting retailer to pay return shipping. Source: UPS (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-expect-retailer-paid-returns
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-expect-retailer-paid-returns" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- share of consumers expecting retailer to pay return shipping for Global consumers<br><small>Source: UPS (2026) · <a href="https://lighthousedata.io/data/consumers-expect-retailer-paid-returns" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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