B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
38%
38% -- consumers more likely to buy with live chat for consumers (2023)
38% of consumers were more likely to buy from a company if they offer live chat support.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
38%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
1,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Kayako
Primary
Tier B
https://webfriendly.com/free-live-chat-software/ ↗
Source Article
The 6 Best Free Live Chat Softwares for Your Website
Live Chat Software is an essential tool for any website that wants to engage its visitors in real-time conversations. Using live chat on your website is a proven technique to increase your website’s conversion rate. It allows businesses to interact with customers directly through web chats, phone ca…
Original Research
Kayako
· Original study ↗
Methodology
Kayako live chat study surveying 1000+ consumers
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 38% consumers more likely to buy with live chat. Source: Kayako (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-buy-with-live-chat
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-buy-with-live-chat" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>38%</strong> -- consumers more likely to buy with live chat for consumers<br><small>Source: Kayako (2023) · <a href="https://lighthousedata.io/data/consumers-buy-with-live-chat" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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