B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
51%
51% -- customer abandonment rate after ivr for consumers (2026)
51% of consumers have abandoned a business entirely after reaching an IVR menu.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
51%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Vonage
Primary
Tier C
https://altigen.com/microsoft-teams-ivr-guide/ ↗
Source Article
How IVR Works in a Microsoft Teams Contact Center
Original Research
Vonage
· Original study ↗
Methodology
Cited from a Vonage survey; original methodology not stated
Methodology documented
Segmentation
IndustryTelecommunications
RegionGlobal
ChannelVoice
Cite this stat
Plain Text
consumers: 51% customer abandonment rate after ivr. Source: Vonage (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-abandon-business-after-ivr
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-abandon-business-after-ivr" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>51%</strong> -- customer abandonment rate after ivr for consumers<br><small>Source: Vonage (2026) · <a href="https://lighthousedata.io/data/consumers-abandon-business-after-ivr" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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