B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
77%
77% -- consumers considering other providers after bad service for US consumers (2026)
77 percent of complaining consumers looked to use other service providers more often due to bad service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
77%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
The New York Times
Primary
Tier C
https://www.anttix.com/fast-and-friendly-service ↗
Source Article
Fast and Friendly Service
Original Research
The New York Times
· Original study ↗
Methodology
Survey cited as conducted by The New York Times; original methodology not stated in article.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US consumers: 77% consumers considering other providers after bad service. Source: The New York Times (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/complainers-considered-other-providers-nyt-survey
HTML Embed
<blockquote cite="https://lighthousedata.io/data/complainers-considered-other-providers-nyt-survey" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>77%</strong> -- consumers considering other providers after bad service for US consumers<br><small>Source: The New York Times (2026) · <a href="https://lighthousedata.io/data/complainers-considered-other-providers-nyt-survey" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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