B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
32%
32% -- companies yet to deploy ai cx rate for companies (contact center CX AI adoption) (2026)
32 percent of companies have yet to deploy AI-powered CX technologies.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
32%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs in the Know / ASAPP
Primary
Tier A
https://execsintheknow.com/ai-in-the-contact-center-findings-from-our-latest-corporate-report/ ↗
Source Article
AI in the Contact Center: Findings from Our Latest Corporate Report
Brands are turning to AI-powered solutions to stay ahead of the curve. If your organization hasn’t yet explored the potential of AI in your contact center, now is the time. Our latest report in partnership with ASAPP, The State of the Tech: AI in the Contact Center, delivers key insights into how AI…
Original Research
Execs in the Know / ASAPP
· Original study ↗
Methodology
Corporate report by Execs in the Know in partnership with ASAPP
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
RegionGlobal
Cite this stat
Plain Text
companies (contact center CX AI adoption): 32% companies yet to deploy ai cx rate. Source: Execs in the Know / ASAPP (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-yet-to-deploy-ai-cx
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<blockquote cite="https://lighthousedata.io/data/companies-yet-to-deploy-ai-cx" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>32%</strong> -- companies yet to deploy ai cx rate for companies (contact center CX AI adoption)<br><small>Source: Execs in the Know / ASAPP (2026) · <a href="https://lighthousedata.io/data/companies-yet-to-deploy-ai-cx" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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