B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
80%
80% -- chatbot adoption rate for Companies (big and small) (2022)
Around 80% of companies, big and small, were using chatbots by the end of 2022.
- Approximate figure ('around 80%')
- Secondary citation attributed to SmallBizGenius
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
35
Freshness
95
Source
SmallBizGenius
Primary
Tier C
https://www.truvisibility.com/blog/how-to-choose-the-best-ai-chatbot-app-to-boost-your-small-busines… ↗
Source Article
How to Choose the Best AI Chatbot App to Boost Your Small Business
What Does an AI-Based Chatbot Have to Do with Business Growth?
According to the small business portal SmallBizGenius, by the end of 2022, around 80% of companies, big and small, were using chatbots. Marriott International, Babylon Healthcare, Lego, Spotify, Whole Foods, and thousand of small busines…
Original Research
SmallBizGenius
· Original study ↗
Methodology
Approximate figure ('around 80%') attributed to SmallBizGenius; secondary citation via TruVisibility blog post.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Companies (big and small): 80% chatbot adoption rate. Source: SmallBizGenius (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-using-chatbots-end-2022
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<blockquote cite="https://lighthousedata.io/data/companies-using-chatbots-end-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- chatbot adoption rate for Companies (big and small)<br><small>Source: SmallBizGenius (2022) · <a href="https://lighthousedata.io/data/companies-using-chatbots-end-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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