B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
70%
70% -- ai customer service adoption rate for Companies using AI solutions for customer service (2024)
70% of companies use AI solutions to improve their customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://www.nixxis.com/new-telemarketing-trends-in-2025/ ↗
Source Article
New telemarketing trends in 2025
New telemarketing trends in 2025
In 2025, telemarketing remains a major activity for call centers and teleprospecting companies, but it is evolving towards new, more efficient channels to boost lead generation. It is clear that outbound call campaigns are no longer enough to attract new customers. H…
Original Research
Zendesk
· Original study ↗
Methodology
Vendor blog aggregates multiple cited sources (Zendesk AI-Driven CX Report 2024, Learnthings, Statistics Canada, France Travail, State of Skills); primary originating source for this figure not specified; 'today' interpreted per cited 2024 report
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Companies using AI solutions for customer service: 70% ai customer service adoption rate. Source: Zendesk (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-ai-customer-service-adoption
HTML Embed
<blockquote cite="https://lighthousedata.io/data/companies-ai-customer-service-adoption" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- ai customer service adoption rate for Companies using AI solutions for customer service<br><small>Source: Zendesk (2024) · <a href="https://lighthousedata.io/data/companies-ai-customer-service-adoption" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.