B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
48%
48% -- client churn rate due to delivery issues for agency clients (2026-04)
48% of clients who leave agencies do so because of perceived delivery issues (such as missed approvals, unclear version history, or broken file access) rather than quality of work.
- Secondary citation from a blog post; original research methodology, sample size, and geographic scope are not provided.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
48%
Unit
Percentage
Data Vintage
2026-04
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Noloco
Primary
Tier C
https://www.kobin.team/blog/agency-file-management ↗
Source Article
Agency File Management in 2026 — Stop Losing Client Files to Google Drive Chaos
The file management problem in agencies is almost universally underestimated — until it isn't. In the early days, Google Drive works fine. You have two clients, one shared folder each, and everything is findable by memory. Then you add three more clients. Then you hire someone. Then you bring on a c…
Original Research
Noloco
· Original study ↗
Methodology
Cited research from Noloco (April 2026); methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
agency clients: 48% client churn rate due to delivery issues. Source: Noloco (2026-04). Via Lighthouse Intelligence -- https://lighthousedata.io/data/client-churn-delivery-issues-noloco-2026
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<blockquote cite="https://lighthousedata.io/data/client-churn-delivery-issues-noloco-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>48%</strong> -- client churn rate due to delivery issues for agency clients<br><small>Source: Noloco (2026-04) · <a href="https://lighthousedata.io/data/client-churn-delivery-issues-noloco-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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