B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
68%
68% -- decision makers predicting agentic ai handling support interactions for global CX decision-makers (2025)
68% of surveyed decision-makers predicted that agentic AI would handle customer support interactions by 2028.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
68%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
8,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Cisco
Primary
Tier A
https://execsintheknow.com/magazines/july-2025/strategic-cx-partnerships-are-fueling-customer-loyalt… ↗
Source Article
Strategic CX Partnerships Are Fueling Customer Loyalty in the Age of Change
Learn how leading brands are turning CX outsourcing into a loyalty-driving strategy through strategic partnerships, human-centered design, and AI-powered support.
by Execs In The Know
Outsourcing in customer experience (CX) is undergoing a quiet but powerful transformation. Once viewed largely as a …
Original Research
Cisco
· Original study ↗
Methodology
Cisco 2025 global survey of nearly 8,000 decision-makers
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
global CX decision-makers: 68% decision makers predicting agentic ai handling support interactions. Source: Cisco (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cisco-68-percent-agentic-ai-support-by-2028
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<blockquote cite="https://lighthousedata.io/data/cisco-68-percent-agentic-ai-support-by-2028" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>68%</strong> -- decision makers predicting agentic ai handling support interactions for global CX decision-makers<br><small>Source: Cisco (2025) · <a href="https://lighthousedata.io/data/cisco-68-percent-agentic-ai-support-by-2028" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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