B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
82%
82% -- customers stopped doing business due to poor service for customers (2026)
82% of customers reported that they have stopped doing business with a company due to poor customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
82%
Unit
Percentage
Data Vintage
2026
Entity
Geography
North America
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Help Scout
Primary
Tier C
https://amilo.co/academy/the-power-of-software-service-and-slas-in-fulfillment/en ↗
Source Article
Enhancing Fulfillment Performance: The Power of Software, Service, and SLAs
Original Research
Help Scout
· Original study ↗
Methodology
Help Scout study, cited secondhand
Methodology documented
Segmentation
IndustrySaaS
RegionNorth America
Cite this stat
Plain Text
customers: 82% customers stopped doing business due to poor service. Source: Help Scout (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/churn-poor-customer-service-82
HTML Embed
<blockquote cite="https://lighthousedata.io/data/churn-poor-customer-service-82" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- customers stopped doing business due to poor service for customers<br><small>Source: Help Scout (2026) · <a href="https://lighthousedata.io/data/churn-poor-customer-service-82" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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