B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
42%
42% -- share of chats outside regular business hours for Website live chat conversations (2025)
42% of all website live chats occur outside regular business hours.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
BespokeChat
Primary
Tier B
https://www.bespokechat.com/en/faq-en/ ↗
Source Article
Frequently asked questions about outsourced chat support
Frequently Asked Questions
FAQ .BespokeChat
GENERAL INFORMATION ABOUT OUR SERVICE
What do we do?
.BespokeChat is an outsourced live chat service for websites, designed to increase sales, improve customer satisfaction, and help you build long-term relationships with your clients.
Our team proactively…
Original Research
BespokeChat
· Original study ↗
Methodology
Based on BespokeChat's chat operations data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Website live chat conversations: 42% share of chats outside regular business hours. Source: BespokeChat (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chats-outside-business-hours
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chats-outside-business-hours" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- share of chats outside regular business hours for Website live chat conversations<br><small>Source: BespokeChat (2025) · <a href="https://lighthousedata.io/data/chats-outside-business-hours" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.