B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
25%
25% -- chatbot users willing to use again for customers who used chatbots for support (2026)
Among customers who used chatbots for support, only 25% expressed willingness to use them again.
- Willingness limited due to chatbots' inability to address complex issues
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ReveChat
Primary
Tier C
https://www.droxy.ai/blog/pros-and-cons-of-chatbots ↗
Source Article
What are the Pros and Cons of Chatbots? - Droxy AI
Consider you're a small business owner juggling multiple responsibilities, managing inventory, engaging customers, and keeping up with payroll. Suddenly, one day, one of your customers leaves a message on your website. In a perfect world, you'd be able to respond immediately, but you can't get to it…
Original Research
ReveChat
· Original study ↗
Methodology
ReveChat survey cited by Droxy AI
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers who used chatbots for support: 25% chatbot users willing to use again. Source: ReveChat (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-reuse-willingness-25pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chatbot-reuse-willingness-25pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- chatbot users willing to use again for customers who used chatbots for support<br><small>Source: ReveChat (2026) · <a href="https://lighthousedata.io/data/chatbot-reuse-willingness-25pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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