B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
1%
1% -- share picking chatbot as preferred contact channel for consumers contacting businesses (2025-03)
1% of customers select a chatbot as their preferred way to reach a business.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
1%
Unit
Percentage
Data Vintage
2025-03
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
YouGov
Primary
Tier B
https://www.beside.com/blog/ai-agents-for-small-business-explained ↗
Source Article
AI Agents for Small Business, Explained
Original Research
YouGov
· Original study ↗
Methodology
Cited from YouGov, March 2025
Methodology documented
Segmentation
IndustryB2C
Company SizeSMB
RegionGlobal
Channelmulti-channel
Cite this stat
Plain Text
consumers contacting businesses: 1% share picking chatbot as preferred contact channel. Source: YouGov (2025-03). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-preferred-contact-channel-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chatbot-preferred-contact-channel-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>1%</strong> -- share picking chatbot as preferred contact channel for consumers contacting businesses<br><small>Source: YouGov (2025-03) · <a href="https://lighthousedata.io/data/chatbot-preferred-contact-channel-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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