B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- customers rating chatbot experience positive for Customers who recently interacted with a chatbot (2025)
80% of customers who recently interacted with a chatbot reported the experience was generally positive.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
assembled.com
Primary
Tier C
https://www.assembled.com/page/best-chatbots-customer-service ↗
Source Article
7 Best Chatbots for Customer Service Teams in 2025
Original Research
assembled.com
· Original study ↗
Methodology
Survey cited by Assembled; original publisher unnamed
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customers who recently interacted with a chatbot: 80% customers rating chatbot experience positive. Source: assembled.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-experience-positive-80pct
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<blockquote cite="https://lighthousedata.io/data/chatbot-experience-positive-80pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- customers rating chatbot experience positive for Customers who recently interacted with a chatbot<br><small>Source: assembled.com (2025) · <a href="https://lighthousedata.io/data/chatbot-experience-positive-80pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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