B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
79%
79% -- preference rate for chatbot responses for AI chatbots vs human doctors (2026)
Evaluators preferred chatbot responses over human doctor responses 79% of the time when answering 195 patient questions from Reddit.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
79%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
195
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
University of California, San Diego
Primary
Tier B
https://arabot.io/en/blog-post/40 ↗
Source Article
AI Agents and Empathy: What We Know So Far and What That Means for Your Business
Original Research
University of California, San Diego
· Original study ↗
Methodology
Study evaluated 195 patient questions from Reddit, comparing doctor responses to chatbot responses rated by evaluators
Methodology documented
Segmentation
IndustryHealthcare
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
AI chatbots vs human doctors: 79% preference rate for chatbot responses. Source: University of California, San Diego (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-empathy-preference-ucsd
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chatbot-empathy-preference-ucsd" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79%</strong> -- preference rate for chatbot responses for AI chatbots vs human doctors<br><small>Source: University of California, San Diego (2026) · <a href="https://lighthousedata.io/data/chatbot-empathy-preference-ucsd" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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