B
Evidence Grade B
Graded
under review
Safe to Cite
Current
79.7%
79.7% -- purchase rate reduction for financial services customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
79.7%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
6,200
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
60
Freshness
95
Source
INFORMS
Primary
Tier B
https://arabot.io/en/blog-post/15/ ↗
Source Article
The Science of AI: Why Chatbots Will Never Replace Human Workers
Original Research
INFORMS
· Original study ↗
Methodology
Study of 6,200 customers of financial services companies published in INFORMS PubsOnline
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
financial services customers: 79.7% purchase rate reduction. Source: INFORMS (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-disclosure-purchase-rate-drop
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<blockquote cite="https://lighthousedata.io/data/chatbot-disclosure-purchase-rate-drop" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79.7%</strong> -- purchase rate reduction for financial services customers<br><small>Source: INFORMS (2026) · <a href="https://lighthousedata.io/data/chatbot-disclosure-purchase-rate-drop" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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