B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
30%
30% -- customer service expense reduction for companies using chatbots (2025)
Using chatbots results in a 30% reduction in customer service expenses according to an IBM report.
- Resulting from chatbots handling typical inquiries
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
IBM
Primary
Tier C
https://liqteq.com/machine-ai/ ↗
Source Article
How Sally AI Reduces Customer Support Expenses
Did you know that customer service accounts for up to 20% of a company’s total operational expenses? And with customer expectations for instant, 24/7 support higher than ever, many businesses are struggling to keep up, not just with demand, but with the soaring costs of maintaining a human-only supp…
Original Research
IBM
· Original study ↗
Methodology
Cited as an IBM report
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
Channelmulti-channel
Cite this stat
Plain Text
companies using chatbots: 30% customer service expense reduction. Source: IBM (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-customer-service-cost-reduction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chatbot-customer-service-cost-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- customer service expense reduction for companies using chatbots<br><small>Source: IBM (2025) · <a href="https://lighthousedata.io/data/chatbot-customer-service-cost-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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