B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
4
4 -- chatbot resolved csat score for AI support chatbots (2025-2026)
Target CSAT score for AI support chatbot resolved interactions is at least 4.0 out of 5.
- Target benchmark for bot-resolved interactions
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
4
Unit
Score
Data Vintage
2025-2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
OSCOM
Primary
Tier C
https://oscom.ai/blog/ai-chatbot-customer-support ↗
Source Article
How to Build an AI Support Chatbot That Resolves 60% of Tickets Without a Human
How to Build an AI Support Chatbot That Resolves 60% of Tickets Without a Human
AI chatbots can handle routine support questions using your knowledge base. Here's the setup that maintains quality while reducing volume.Practical approach with workflow templates, quality control...
Customer support te…
Original Research
OSCOM
· Original study ↗
Methodology
Vendor benchmark table for bot-resolved interactions.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI support chatbots: 4 chatbot resolved csat score. Source: OSCOM (2025-2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-csat-benchmark-2025
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<blockquote cite="https://lighthousedata.io/data/chatbot-csat-benchmark-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>4</strong> -- chatbot resolved csat score for AI support chatbots<br><small>Source: OSCOM (2025-2026) · <a href="https://lighthousedata.io/data/chatbot-csat-benchmark-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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