B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
10%
10% -- average cart value increase for online retailers with real-time chat support (2025)
Average cart values increase by 10 to 15 percent when real-time chat support is available.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
10%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Shopify
Primary
Tier C
https://www.wowcustomersupport.com/blog/top-customer-service-chat-support-furniture-home-brands/ ↗
Source Article
Customer Service Chat Support for Furniture Brands
In the furniture and home market, where personalized products meet complex buying decisions, immediate and helpful assistance is not just expected, it is demanded. Recent data from Shopify shows that businesses which respond to a customer’s message within five minutes are 69% more likely to convert …
Original Research
Shopify
· Original study ↗
Methodology
Range 10-15%; midpoint extracted
Methodology documented
Segmentation
IndustryRetail
Channelmulti-channel
Cite this stat
Plain Text
online retailers with real-time chat support: 10% average cart value increase. Source: Shopify (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chat-support-cart-value-increase-10-15pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chat-support-cart-value-increase-10-15pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10%</strong> -- average cart value increase for online retailers with real-time chat support<br><small>Source: Shopify (2025) · <a href="https://lighthousedata.io/data/chat-support-cart-value-increase-10-15pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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