B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
57%
57% -- leaders expecting call volume increase for Customer service leaders (2025)
57% of leaders expect call volumes to increase by as much as one-fifth over the next one or two years.
- Increase is specified as by as much as one-fifth
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
57%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
McKinsey
Primary
Tier B
https://www.assembled.com/page/best-chatbots-customer-service ↗
Source Article
7 Best Chatbots for Customer Service Teams in 2025
Original Research
McKinsey
· Original study ↗
Methodology
McKinsey research cited by Assembled
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer service leaders: 57% leaders expecting call volume increase. Source: McKinsey (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/call-volume-increase-mckinsey
HTML Embed
<blockquote cite="https://lighthousedata.io/data/call-volume-increase-mckinsey" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>57%</strong> -- leaders expecting call volume increase for Customer service leaders<br><small>Source: McKinsey (2025) · <a href="https://lighthousedata.io/data/call-volume-increase-mckinsey" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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