B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
$165
$165 -- collections per reward dollar for Call centre representatives (non-cash rewards group) (2026)
Call centre representatives in the non-cash rewards group collected $165 in payments for each dollar spent on rewards.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
$165
Unit
Currency Usd
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
BI WORLDWIDE
Primary
Tier B
https://www.biworldwide.com/en-au/our-work/blog/what-rewards-are-most-effective/ ↗
Source Article
What Rewards Are Most Effective?
Original Research
BI WORLDWIDE
· Original study ↗
Methodology
Late payment collection incentive program, non-cash vs cash rewards
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Call centre representatives (non-cash rewards group): $165 collections per reward dollar. Source: BI WORLDWIDE (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/call-centre-noncash-collection-roi
HTML Embed
<blockquote cite="https://lighthousedata.io/data/call-centre-noncash-collection-roi" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>$165</strong> -- collections per reward dollar for Call centre representatives (non-cash rewards group)<br><small>Source: BI WORLDWIDE (2026) · <a href="https://lighthousedata.io/data/call-centre-noncash-collection-roi" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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