B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
25
25 -- calls handled per hour for call centre agents (2025)
Call centre agents can handle approximately 25 calls per hour according to Call Centre Helper.
- Approximation ('around 25 calls')
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
25
Unit
Count
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Call Centre Helper
Primary
Tier B
https://juicedigital.com.au/missed-call-text-back-maximising-sales-in-2024/ ↗
Source Article
Missed Call Text Back: Maximising Sales [Updated For 2025]
Ever missed a phone call in your business and felt that pain of lost opportunity? Who was it? What did they want? Could it have been your next big project, sale or deal? When you’re running a business every ring could be that next big deal. The phone rings, your heartbeat quickens…. But alas! Missed…
Original Research
Call Centre Helper
· Original study ↗
Methodology
Cited from Call Centre Helper
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
call centre agents: 25 calls handled per hour. Source: Call Centre Helper (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/call-centre-agents-25-calls-per-hour
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<blockquote cite="https://lighthousedata.io/data/call-centre-agents-25-calls-per-hour" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25</strong> -- calls handled per hour for call centre agents<br><small>Source: Call Centre Helper (2025) · <a href="https://lighthousedata.io/data/call-centre-agents-25-calls-per-hour" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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