B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
56%
56% -- ai scaling readiness gap for Businesses (customer support AI adoption) (2025)
56% of businesses report unpreparedness for scaling AI due to hurdles such as outdated infrastructure and legacy systems.
- Original survey source not specified in the blog post
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
56%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
sobot.io
Primary
Tier C
https://www.sobot.io/article/ai-customer-service-pros-cons-2025/ ↗
Source Article
Strategies for Scaling AI Customer Service in 2025
AI is transforming customer service in 2025, offering businesses remarkable opportunities to boost efficiency and enhance customer satisfaction. With 88% of call centers already utilizing AI-powered solutions, this technology has become a fundamental part of modern support systems. Companies like So…
Original Research
sobot.io
· Original study ↗
Methodology
Business AI-readiness stat cited in vendor blog; original survey not named.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Businesses (customer support AI adoption): 56% ai scaling readiness gap. Source: sobot.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/businesses-unprepared-ai-scaling-2025
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<blockquote cite="https://lighthousedata.io/data/businesses-unprepared-ai-scaling-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>56%</strong> -- ai scaling readiness gap for Businesses (customer support AI adoption)<br><small>Source: sobot.io (2025) · <a href="https://lighthousedata.io/data/businesses-unprepared-ai-scaling-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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