B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
87%
87% -- business ai adoption rate for businesses evaluating AI for CX initiatives (2018)
According to 2018 data from IBM, 87% of businesses have evaluated the potential of AI for their customer experience (CX) initiatives.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
87%
Unit
Percentage
Data Vintage
2018
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
86
Source
IBM
Primary
Tier A
https://blog.zoho.com/id/general/bagaimana-ai-mengubah-cara-bisnis-membangun-pengalaman-pelanggan.ht… ↗
Source Article
Bagaimana AI Mengubah Cara Bisnis Membangun Pengalaman Pelanggan?
Bagaimana AI Mengubah Cara Bisnis Membangun Pengalaman Pelanggan?
Bagaimana AI Mengubah Cara Bisnis Membangun Pengalaman Pelanggan?
Saat ini banyak bisnis yang mulai melirik Artificial Intelligence (AI) untuk memberikan pengalaman pelanggan yang lebih baik. Dengan menggunakan AI, perusahaan dapat me…
Original Research
IBM
· Original study ↗
Methodology
Data from IBM
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
businesses evaluating AI for CX initiatives: 87% business ai adoption rate. Source: IBM (2018). Via Lighthouse Intelligence -- https://lighthousedata.io/data/business-ai-adoption-2018
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<blockquote cite="https://lighthousedata.io/data/business-ai-adoption-2018" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>87%</strong> -- business ai adoption rate for businesses evaluating AI for CX initiatives<br><small>Source: IBM (2018) · <a href="https://lighthousedata.io/data/business-ai-adoption-2018" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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