B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
84%
84% -- user satisfaction positive rate for BT web self-service users (2026)
84% of users in independent testing for BT judged Synthetix web self-service as a 'simple and productive use of my time'.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
84%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
BT / Synthetix
Primary
Tier B
http://www.synthetix.com/smartAgent-virtual-agent.php ↗
Source Article
Synthetix smartAgent
Original Research
BT / Synthetix
· Original study ↗
Methodology
Independent testing commissioned by BT
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
BT web self-service users: 84% user satisfaction positive rate. Source: BT / Synthetix (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bt-web-self-service-satisfaction-84
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<blockquote cite="https://lighthousedata.io/data/bt-web-self-service-satisfaction-84" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>84%</strong> -- user satisfaction positive rate for BT web self-service users<br><small>Source: BT / Synthetix (2026) · <a href="https://lighthousedata.io/data/bt-web-self-service-satisfaction-84" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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