B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Recent

84%

84% -- share of brands treating conversational commerce as strategic pillar for e-commerce brands (2025)

Name: Share Of Brands Treating Conversational Commerce As Strategic Pillar Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-29

2025 · Gorgias

84% of e-commerce brands now treat conversational commerce as a strategic pillar.

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Attribution: Gorgias View source

Lighthouse Research Team

Last verified: 2026-09-29 · How we verify data →

Source verified Evidence graded

Value

84%

Unit

Percentage

Data Vintage

2025

Entity

e-commerce brands

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Gorgias Primary Tier B

https://alhena.ai/blog/conversational-search-ai-product-discovery/ ↗

Confidence: 53/100 Vintage: 2025 Channel: Common Crawl

Source Article

Conversational Search: AI Product Discovery for Ecommerce

Original Research

Gorgias · Original study ↗

Methodology

Cited from Gorgias's 2026 State of Conversational Commerce report

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

e-commerce brands: 84% share of brands treating conversational commerce as strategic pillar. Source: Gorgias (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/brands-conversational-commerce-strategic-pillar

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<blockquote cite="https://lighthousedata.io/data/brands-conversational-commerce-strategic-pillar" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>84%</strong> -- share of brands treating conversational commerce as strategic pillar for e-commerce brands<br><small>Source: Gorgias (2025) · <a href="https://lighthousedata.io/data/brands-conversational-commerce-strategic-pillar" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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