B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
87%
87% -- call abandonment rate reduction for BAYADA Home Health Care (2026)
BAYADA Home Health Care achieved an 87 percent reduction in call abandonment rate after modernizing contact center operations.
- Reduction from near 20% to 2.5% abandonment rate
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
87%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
NiCE
Primary
Tier C
https://www.ameridial.com/blog/home-health-referral-intake-outsourcing/ ↗
Source Article
Home Health Agency Referral Intake Outsourcing: Why the First Phone Call Decides Everything
Original Research
NiCE
· Original study ↗
Methodology
Reduction from ~20% to 2.5% abandonment rate per NiCE case study.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
BAYADA Home Health Care: 87% call abandonment rate reduction. Source: NiCE (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bayada-abandonment-reduction-87
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<blockquote cite="https://lighthousedata.io/data/bayada-abandonment-reduction-87" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>87%</strong> -- call abandonment rate reduction for BAYADA Home Health Care<br><small>Source: NiCE (2026) · <a href="https://lighthousedata.io/data/bayada-abandonment-reduction-87" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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