B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
61%
61% -- banking customers desiring personalized recommendations for Banking customers (2026)
61% of banking customers desire personalized recommendations.
- Attributed to Glassbox
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
fci-ccm.com
Primary
Tier C
https://www.fci-ccm.com/blog/drive-upselling-and-cross-selling-in-banking-with-intelligent-ccm/ ↗
Source Article
Drive Upselling and Cross-Selling in Banking with Intelligent CCM
Legacy Customer Communication Management (CCM) systems, once sufficient for handling routine notifications and transactional messages, are now falling short in a digital-first, customer-centric era. Financial institutions require a next-generation, Intelligent CCM platform that transforms static com…
Original Research
fci-ccm.com
· Original study ↗
Methodology
Unattributed industry figure cited in vendor blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Banking customers: 61% banking customers desiring personalized recommendations. Source: fci-ccm.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/banking-customers-personalized-recommendations
HTML Embed
<blockquote cite="https://lighthousedata.io/data/banking-customers-personalized-recommendations" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- banking customers desiring personalized recommendations for Banking customers<br><small>Source: fci-ccm.com (2026) · <a href="https://lighthousedata.io/data/banking-customers-personalized-recommendations" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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