B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
2.7%
2.7% -- customer satisfaction growth rate for banks (Q4 2011)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
2.7%
Unit
Percentage
Data Vintage
Q4 2011
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
93
Source
The American Customer Satisfaction Index
Primary
Tier A
https://www.theacsi.org/news-and-resources/press-releases/2012/12/11/press-release-december-2011/ ↗
Source Article
Press Release December 2011 | The American Customer Satisfaction Index
ANN ARBOR, Mich. (December 11, 2012) — As credit unions continue to welcome customers who are leaving banks behind, the industry has not been able to sustain the same level of service as before: customer satisfaction tamps down 5.7% to 82, according to a report released today by the American Custome…
Original Research
The American Customer Satisfaction Index
· Original study ↗
Methodology
American Customer Satisfaction Index (ACSI) report
Methodology documented
Segmentation
IndustryFinTech
RegionUS
Cite this stat
Plain Text
banks: 2.7% customer satisfaction growth rate. Source: The American Customer Satisfaction Index (Q4 2011). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bank_customer_satisfaction_growth_dec_2011
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<blockquote cite="https://lighthousedata.io/data/bank_customer_satisfaction_growth_dec_2011" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>2.7%</strong> -- customer satisfaction growth rate for banks<br><small>Source: The American Customer Satisfaction Index (Q4 2011) · <a href="https://lighthousedata.io/data/bank_customer_satisfaction_growth_dec_2011" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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