B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
25%
25% -- customer satisfaction growth rate for Organizations Using Ai (2023)
Customer satisfaction is expected to grow by 25% by 2023 in organizations that use AI.
- projection/expectation
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Lighthouse Research Team
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Source verified
Evidence graded
Value
25%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://customerthink.com/improving-cx-with-ai-3-standout-areas/?utm_source=dlvr.it&utm_medium=twitt… ↗
Source Article
Improving CX with AI: 3 Standout Areas
Artificial Intelligence (AI) has been a transformative technology in CX. According to Gartner, 91.5% of leading businesses invest in AI on an ongoing basis to boost their customer relations. As a result, customer satisfaction is expected to grow by 25% by 2023 in organizations that use AI. From auto…
Original Research
Gartner
· Original study ↗
Methodology
Source: Gartner
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Organizations Using Ai: 25% customer satisfaction growth rate. Source: Gartner (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai_customer_satisfaction_growth
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<blockquote cite="https://lighthousedata.io/data/ai_customer_satisfaction_growth" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>25%</strong> -- customer satisfaction growth rate for Organizations Using Ai<br><small>Source: Gartner (2023) · <a href="https://lighthousedata.io/data/ai_customer_satisfaction_growth" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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