B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
4%
4% -- year over year containment rate increase for Bank OZK (AI Intelligent Virtual Agent 'Ozzy') (2025)
Bank OZK achieved a 4% year-over-year increase in containment following the implementation of its AI-powered Intelligent Virtual Agent, Ozzy.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
4%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Mosaicx / Bank OZK
Primary
Tier B
https://execsintheknow.com/blog/key-moments-from-the-10th-customer-response-summit/ ↗
Source Article
Key Moments From The 10th Customer Response Summit
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Original Research
Mosaicx / Bank OZK
· Original study ↗
Methodology
Case study presented by Mosaicx and Bank OZK at the 10th Customer Response Summit.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Bank OZK (AI Intelligent Virtual Agent 'Ozzy'): 4% year over year containment rate increase. Source: Mosaicx / Bank OZK (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bank-ozk-containment-growth
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<blockquote cite="https://lighthousedata.io/data/bank-ozk-containment-growth" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>4%</strong> -- year over year containment rate increase for Bank OZK (AI Intelligent Virtual Agent 'Ozzy')<br><small>Source: Mosaicx / Bank OZK (2025) · <a href="https://lighthousedata.io/data/bank-ozk-containment-growth" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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