B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

38%

38% -- unlikely to return after first call for medical facility patients (2022)

Name: Unlikely To Return After First Call Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-18

2022 · Baird Group

38% of callers to a medical facility are unlikely to return after their initial phone call.

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Attribution: Baird Group View source

Lighthouse Research Team

Last verified: 2026-08-18 · How we verify data →

Source verified Evidence graded

Value

38%

Unit

Percentage

Data Vintage

2022

Entity

medical facility patients

Geography

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

65/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (3)

Baird Group Primary Tier C

https://www.shsmd.org/resources/customer-research-and-consumer-reports?page=1 ↗

Confidence: 56/100 Vintage: 2022 Channel: Deep Crawl

Source Article

Consumer Experience Reports Compendium | SHSMD

Consumer Experience Reports Compendium Consumers are seeking better experiences – more personalized, higher-tech, frictionless. Delivering better consumer experiences can enhance reputation, increase satisfaction, and bolster engagement, ultimately helping to achieve healthier communities. In June 2…

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Original Research

Baird Group · Original study ↗

Methodology

Baird Group study

Segmentation

IndustryHealthcare RegionUS

Cite this stat

Plain Text

medical facility patients: 38% unlikely to return after first call. Source: Baird Group (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/baird-group-phone-call-study

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<blockquote cite="https://lighthousedata.io/data/baird-group-phone-call-study" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>38%</strong> -- unlikely to return after first call for medical facility patients<br><small>Source: Baird Group (2022) · <a href="https://lighthousedata.io/data/baird-group-phone-call-study" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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