B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
51%
51% -- share of bad restaurant reviews about customer service for restaurant reviews (2024)
51% of bad restaurant reviews are about customer service rather than food quality.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
51%
Unit
Percentage
Data Vintage
2024
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
mara-solutions.com
Primary
Tier C
https://www.mara-solutions.com/post/responding-to-negative-restaurant-reviews-how-to-protect-your-re… ↗
Source Article
Responding to Negative Restaurant Reviews: How to Protect Your Reputation
Responding to Negative Restaurant Reviews: How to Protect Your Reputation
Online reviews wield significant power, especially in the restaurant industry. Potential diners heavily rely on online reviews to make informed decisions about where they will dine. Unfortunately, restaurants often receive som…
Original Research
mara-solutions.com
· Original study ↗
Methodology
Cited as 'research'; original source not named
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2024 (current) | 51% | |
| 2025 | 51% | 0% |
Segmentation
IndustryHospitality
RegionUS
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
restaurant reviews: 51% share of bad restaurant reviews about customer service. Source: mara-solutions.com (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bad-restaurant-reviews-customer-service
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<blockquote cite="https://lighthousedata.io/data/bad-restaurant-reviews-customer-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>51%</strong> -- share of bad restaurant reviews about customer service for restaurant reviews<br><small>Source: mara-solutions.com (2024) · <a href="https://lighthousedata.io/data/bad-restaurant-reviews-customer-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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