B
Evidence Grade B
Graded
under review
Safe to Cite
Current
12 hours
12 hours -- average customer inquiry response time for ecommerce retailers (2026)
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
12 hours
Unit
Duration Hours
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Netomi
Primary
Tier C
https://answerbase.com/magento-conversion-rate-optimization-extension/ ↗
Source Article
Magento Conversion Rate Optimization Extension
Original Research
Netomi
· Original study ↗
Methodology
Cited from Netomi survey context
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
ecommerce retailers: 12 hours average customer inquiry response time. Source: Netomi (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/avg-response-time-11-5-hours
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<blockquote cite="https://lighthousedata.io/data/avg-response-time-11-5-hours" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>12 hours</strong> -- average customer inquiry response time for ecommerce retailers<br><small>Source: Netomi (2026) · <a href="https://lighthousedata.io/data/avg-response-time-11-5-hours" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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