B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
23%
23% -- average ticket deflection rate for tech companies (customer support) (2025)
Pylon reports that the average ticket deflection rate for tech companies is around 23%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
23%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Pylon
Primary
Tier B
https://www.zealconnect.com/blogs/help-desk-software-travel-companies/ ↗
Source Article
What Is Help Desk Software for Travel? A Complete Guide
TL;DR
Help desk software for travel is a ticketing system built for travel operations. It captures the booking reference, travel date, supplier, and ticket type as native fields, then ranks every ticket by how close the deadline is something generic tools never do. This guide explains what it is, ho…
Original Research
Pylon
· Original study ↗
Methodology
Cited from Pylon; best-in-class teams reported at 40-60%
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
tech companies (customer support): 23% average ticket deflection rate. Source: Pylon (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/avg-deflection-rate-tech-companies-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/avg-deflection-rate-tech-companies-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>23%</strong> -- average ticket deflection rate for tech companies (customer support)<br><small>Source: Pylon (2025) · <a href="https://lighthousedata.io/data/avg-deflection-rate-tech-companies-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.