B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
18%
18% -- customer satisfaction increase rate for Atento's customer care services (2023)
Atento's customer care solutions increase CSAT by 18%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
18%
Unit
Percentage
Data Vintage
2023
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Atento
Primary
Tier A
https://atento.com/en/ ↗
Source Article
Atento - Empowering Companies through Consulting Cx - Atento
Our solutions track and improve the entire customer journey
Collections
We create a positive experience, supported by data science and statistical models, that improves recovery rates by up to 80%.
Customer Care
Integrated digital and traditional channels, offering the best CX with a focus on resolu…
Original Research
Atento
· Original study ↗
Methodology
Increase in CSAT through integrated digital and traditional channels with a focus on quick resolution.
Methodology documented
Segmentation
IndustryCustomer Care Services
RegionGlobal
Channelmulti-channel
Cite this stat
Plain Text
Atento's customer care services: 18% customer satisfaction increase rate. Source: Atento (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/atento-csat-increase
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<blockquote cite="https://lighthousedata.io/data/atento-csat-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>18%</strong> -- customer satisfaction increase rate for Atento's customer care services<br><small>Source: Atento (2023) · <a href="https://lighthousedata.io/data/atento-csat-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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