B
Evidence Grade B
Graded
under review
Safe to Cite
Current
80%
80% -- ai generated response adoption rate for Assurant customer service agents using AI-generated response verbatim when assisting clients (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Assurant
Primary
Tier A
https://www.assurant.ca/fr/actualites-et-informations/actualites/approche-humaine-ia-professionnelle ↗
Source Article
Building Trust in Enterprise AI: a Human
Original Research
Assurant
· Original study ↗
Methodology
Company-reported internal customer service metric; enables faster resolution of customer requests; no explicit date given so collection year used
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Assurant customer service agents using AI-generated response verbatim when assisting clients: 80% ai generated response adoption rate. Source: Assurant (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/assurant-ai-response-adoption-rate
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<blockquote cite="https://lighthousedata.io/data/assurant-ai-response-adoption-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- ai generated response adoption rate for Assurant customer service agents using AI-generated response verbatim when assisting clients<br><small>Source: Assurant (2026) · <a href="https://lighthousedata.io/data/assurant-ai-response-adoption-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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