B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
30%
30% -- annual turnover rate for UK contact centres (2024)
UK contact centres face an average annual staff turnover rate of 30%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
82
Source
MaxContact
Primary
Tier A
https://3c-online.co.uk/empowering-customer-service-agents/ ↗
Source Article
Empowering Customer Service Agents: Strategies for BPOs
Empowering agents has become crucial for contact centres to deliver exceptional experiences. This is particularly true in the UK, where recent studies have highlighted significant challenges and opportunities in the industry.
The Current State of UK Contact Centres
According to the “2024 UK Contact …
Original Research
MaxContact
· Original study ↗
Methodology
2024 UK Contact Centre KPI Benchmarking Insights Report by MaxContact
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
UK contact centres: 30% annual turnover rate. Source: MaxContact (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/annual-turnover-rate-2024
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<blockquote cite="https://lighthousedata.io/data/annual-turnover-rate-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- annual turnover rate for UK contact centres<br><small>Source: MaxContact (2024) · <a href="https://lighthousedata.io/data/annual-turnover-rate-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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