B
Evidence Grade B
Graded
under review
Safe to Cite
Current
35%
35% -- callers who gotten angry with phone representative for phone callers (US consumers) (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Express
Primary
Tier C
https://www.answeringlegal.com/blog/what-makes-our-team-the-best-virtual-receptionists-for-law-firms ↗
Source Article
What Makes Our Team The Best Virtual Receptionists For Law Firms?
Original Research
American Express
· Original study ↗
Methodology
American Express study, as cited by Answering Legal; no study year given
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
phone callers (US consumers): 35% callers who gotten angry with phone representative. Source: American Express (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/amex-angry-callers-35-percent
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<blockquote cite="https://lighthousedata.io/data/amex-angry-callers-35-percent" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- callers who gotten angry with phone representative for phone callers (US consumers)<br><small>Source: American Express (2026) · <a href="https://lighthousedata.io/data/amex-angry-callers-35-percent" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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