B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
14%
14% -- inquiries handled per hour increase for call centre agents using AI tools (2026)
Agents using AI tools can handle almost 14% more inquiries per hour.
- Source states 'almost 14%'
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
14%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
insights-me.com
Primary
Tier C
https://insights-me.com/call-centre-trends-2026-ai-security-customer-experience/ ↗
Source Article
The Future of Customer Experience: Key Call Centre Trends Shaping 2026
The Future of Customer Experience: Key Call Centre Trends Shaping 2026
The 2026 outlook for call centres is defined by rapid AI adoption, with automation, conversational intelligence, and real-time analytics becoming standard across customer operations. AI-first agents will handle more complex tasks…
Original Research
insights-me.com
· Original study ↗
Methodology
Unsourced claim
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
call centre agents using AI tools: 14% inquiries handled per hour increase. Source: insights-me.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-tools-agent-inquiries-per-hour
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<blockquote cite="https://lighthousedata.io/data/ai-tools-agent-inquiries-per-hour" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>14%</strong> -- inquiries handled per hour increase for call centre agents using AI tools<br><small>Source: insights-me.com (2026) · <a href="https://lighthousedata.io/data/ai-tools-agent-inquiries-per-hour" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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