B
Evidence Grade B
Graded
under review
Safe to Cite
Current
30%
30% -- response time reduction for businesses using AI in customer support (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
IBM
Primary
Tier C
https://www.wowcustomersupport.com/blog/how-small-gaming-companies-can-excel-in-customer-support-usi… ↗
Source Article
How Small Gaming Companies Can Excel in Customer Support
As a passionate gamer and someone deeply worried about the gaming industry, I've discovered firsthand the demanding situations that small gaming businesses face, in particular in providing splendid gaming customer support. While the gaming giants have entire departments dedicated to gaming customer …
Original Research
IBM
· Original study ↗
Methodology
IBM report as cited by blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
businesses using AI in customer support: 30% response time reduction. Source: IBM (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-support-response-time-reduction-ibm
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<blockquote cite="https://lighthousedata.io/data/ai-support-response-time-reduction-ibm" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- response time reduction for businesses using AI in customer support<br><small>Source: IBM (2026) · <a href="https://lighthousedata.io/data/ai-support-response-time-reduction-ibm" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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