B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
73%
73% -- share of business leaders expecting ai support as default for business leaders (2023)
73% of business leaders expect AI-powered support to become the customer default choice by 2028 according to Intercom's 2023 report, The State of AI in Customer Service.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
73%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Intercom
Primary
Tier B
https://atidiv.com/elevate-customer-service/ ↗
Source Article
Cut Costs and Retain Customers in 2026! Elevate Customer Service with AI & ML Now
Original Research
Intercom
· Original study ↗
Methodology
From Intercom's 2023 report, The State of AI in Customer Service
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
business leaders: 73% share of business leaders expecting ai support as default. Source: Intercom (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-support-default-2028
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<blockquote cite="https://lighthousedata.io/data/ai-support-default-2028" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73%</strong> -- share of business leaders expecting ai support as default for business leaders<br><small>Source: Intercom (2023) · <a href="https://lighthousedata.io/data/ai-support-default-2028" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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