B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

40%

40% -- task completion time improvement for AI support agents with customized scripts and workflows (2023)

Name: Task Completion Time Improvement Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-28

2023 · Gartner

Gartner's 2023 analysis revealed that AI support agents with customized scripts and workflows improved task completion times by 40%.

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Attribution: Gartner View source

Lighthouse Research Team

Last verified: 2026-09-28 · How we verify data →

Source verified Evidence graded

Value

40%

Unit

Percentage

Data Vintage

2023

Entity

AI support agents with customized scripts and workflows

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Gartner Primary Tier C

https://akool.com/knowledge-base-article/customizing-ai-support-agents ↗

Confidence: 48/100 Vintage: 2023 Channel: Common Crawl

Source Article

Customizing AI Support Agents

Original Research

Gartner · Original study ↗

Methodology

Cited from Gartner analysis; methodology not described

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

AI support agents with customized scripts and workflows: 40% task completion time improvement. Source: Gartner (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-support-agents-task-completion-time-2023

HTML Embed

<blockquote cite="https://lighthousedata.io/data/ai-support-agents-task-completion-time-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- task completion time improvement for AI support agents with customized scripts and workflows<br><small>Source: Gartner (2023) · <a href="https://lighthousedata.io/data/ai-support-agents-task-completion-time-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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