B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
30%
30% -- service abandonment lift for AI/robot-delivered services in warmth-critical categories (2026)
People are up to 30% more likely to stop using a service if delivered by AI/robots instead of a human when warmth is important to satisfaction.
- Applies when warmth is important to satisfaction (e.g. hospitality)
- Up to 30% figure (upper bound)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Science Says
Primary
Tier B
https://app.sciencesays.com/archive?404=/p/use-copy-boost-results&page=6 ↗
Source Article
Science Says
Original Research
Science Says
· Original study ↗
Methodology
Summary of research on AI vs human service delivery and churn; upper-bound figure
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI/robot-delivered services in warmth-critical categories: 30% service abandonment lift. Source: Science Says (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-service-churn-warmth-30
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-service-churn-warmth-30" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- service abandonment lift for AI/robot-delivered services in warmth-critical categories<br><small>Source: Science Says (2026) · <a href="https://lighthousedata.io/data/ai-service-churn-warmth-30" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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