B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
60%
60% -- ai resolution rate for customer support teams using generative AI (2026)
Customer support teams that treat AI training as an ongoing discipline achieve AI resolution rates between 60% and 70%.
- Reported as a range (60-70%) for teams treating AI training as an ongoing discipline
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
60%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
assembled.com
Primary
Tier C
https://www.assembled.com/page/generative-ai-customer-service ↗
Source Article
Generative AI in Customer Service: Use Cases & Benefits
Original Research
assembled.com
· Original study ↗
Methodology
Range 60-70%, midpoint used
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer support teams using generative AI: 60% ai resolution rate. Source: assembled.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-resolution-rates-60-70
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<blockquote cite="https://lighthousedata.io/data/ai-resolution-rates-60-70" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>60%</strong> -- ai resolution rate for customer support teams using generative AI<br><small>Source: assembled.com (2026) · <a href="https://lighthousedata.io/data/ai-resolution-rates-60-70" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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