B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
41.94%
41.94% -- share viewing ai as nice to have for organisations surveyed by Engage Customer (2024)
41.94% of surveyed organisations say that AI is a nice-to-have that will likely grow in importance over the years.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
41.94%
Unit
Percentage
Data Vintage
2024
Entity
Sample Size
30,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Sabio / Engage Customer / Genesys
Primary
Tier A
https://go.sabiogroup.com/report-cx-in-the-age-of-ai-sabio-engage-customer-genesys-uk.html ↗
Source Article
CX in the age of AI
In partnership with Engage Customer and Genesys, we’ve embarked on a journey to unravel the presence of AI in today’s workplaces.
Almost overnight, Artificial Intelligence (AI) grabbed the attention of organisations and individuals around the globe. With “AI” quickly becoming somewhat of a buzzword,…
Original Research
Sabio / Engage Customer / Genesys
· Original study ↗
Methodology
Survey of Engage Customer community members
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
organisations surveyed by Engage Customer: 41.94% share viewing ai as nice to have. Source: Sabio / Engage Customer / Genesys (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-nice-to-have-2024
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-nice-to-have-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>41.94%</strong> -- share viewing ai as nice to have for organisations surveyed by Engage Customer<br><small>Source: Sabio / Engage Customer / Genesys (2024) · <a href="https://lighthousedata.io/data/ai-nice-to-have-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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