B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
95%
95% -- share of customer interactions managed by ai for AI in customer engagement (2025)
Experts forecast that AI will manage up to 95% of customer interactions across voice and text channels by 2025.
- Expert forecast
- Stated as 'up to 95%'
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
95%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
untap-ai.com
Primary
Tier C
https://untap-ai.com/blog/1LXURc4KEcYipUuk4aKCirT2vB0hs2h2aAU64sp94f_U ↗
Source Article
How AI Chatbots Drive Hyper-Personalized Customer Engagement - Untap AI Blog
How AI Chatbots Drive Hyper-Personalized Customer Engagement
Introduction
In today’s fast-paced digital landscape, businesses are increasingly recognizing the power of hyper-personalization in enhancing customer engagement strategies. At the heart of this transformation are AI-driven chatbots, revol…
Original Research
untap-ai.com
· Original study ↗
Methodology
Expert forecast cited without named source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
AI in customer engagement: 95% share of customer interactions managed by ai. Source: untap-ai.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-managing-customer-interactions-95pct-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/ai-managing-customer-interactions-95pct-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>95%</strong> -- share of customer interactions managed by ai for AI in customer engagement<br><small>Source: untap-ai.com (2025) · <a href="https://lighthousedata.io/data/ai-managing-customer-interactions-95pct-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.