B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
40%
40% -- time to positive roi improvement for organizations adopting purpose-built AI ITSM solutions (2025)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
40%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester
Primary
Tier C
https://ravenna.ai/blog/ai-itsm ↗
Source Article
AI in ITSM (everything you need to know)
The integration of Artificial Intelligence (AI) in IT Service Management (ITSM) represents one of the most significant paradigm shifts for enterprise support teams.
AI in ITSM is not merely a technological unlock; it's fundamentally reimagining how service teams operate, how employees receive suppor…
Original Research
Forrester
· Original study ↗
Methodology
Cited as Forrester research; not verifiable on page
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
organizations adopting purpose-built AI ITSM solutions: 40% time to positive roi improvement. Source: Forrester (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-itsm-roi-40-faster
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<blockquote cite="https://lighthousedata.io/data/ai-itsm-roi-40-faster" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- time to positive roi improvement for organizations adopting purpose-built AI ITSM solutions<br><small>Source: Forrester (2025) · <a href="https://lighthousedata.io/data/ai-itsm-roi-40-faster" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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